Privacy Policy

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PRIVACY POLICY — SOHA ORGANICS

This Privacy Policy explains how your personal information is collected, used, and shared when you visit or make a purchase from www.sohaorganics.in (the “Website”).

1. PERSONAL INFORMATION WE COLLECT

A. Device Information

When you visit the Site, we automatically collect certain information about your device, including your:

• Web browser
• IP address
• Time zone
• Installed cookies

As you browse the Site, we collect information about:

• Pages or products viewed
• Websites or search terms that referred you
• How you interact with the Site

This automatically collected data is referred to as “Device Information.”

We collect Device Information using:

• Cookies – small data files stored on your device. Learn more at: http://www.allaboutcookies.org 
• Log Files – record actions on the Site, including browser type, IP address, ISP, timestamps, etc. 
• Web Beacons / Tags / Pixels – electronic files used to track browsing behavior. 

B. Order Information

When you make or attempt to make a purchase, we collect:

• Name 
• Billing address 
• Shipping address 
• Payment information (including debit/credit card details) 
• Email address 
• Phone number 

This is referred to as “Order Information.”

C. Personal Information

“Personal Information” refers to both Device Information and Order Information.

2. HOW WE USE YOUR PERSONAL INFORMATION

A. Order Information

We use Order Information to:

• Process and fulfill orders 
• Arrange shipping 
• Provide invoices and order confirmations 
• Communicate with you 
• Screen for potential risk or fraud      
• Deliver marketing messages based on your preferences 

B. Device Information

We use Device Information to:

• Detect potential risks or fraudulent activity 
• Improve and optimize the Site 
• Analyze browsing patterns and marketing campaign performance 

3. SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with trusted third-party service providers to support our operations (e.g., analytics, e-commerce, delivery partners, and marketing tools).

We may also share Personal Information to:

• Comply with laws and regulations 
• Respond to lawful requests such as subpoenas or search warrants 
• Protect our rights 

4. BEHAVIOURAL / TARGETED ADVERTISING

We may use your Personal Information to deliver targeted advertisements or marketing you may find relevant.

For more information on targeted advertising:
http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

Opt-Out Links:

• Facebook: https://www.facebook.com/settings/?tab=ads 
• Google: https://www.google.com/settings/ads/anonymous 

5. DO NOT TRACK

We do not modify our Site’s data collection practices when a Do Not Track signal is detected.

6. YOUR RIGHTS (EU RESIDENTS)

You have the right to:

• Access Personal Information we hold 
• Request correction, updating, or deletion 
• Object to processing 
• Request data portability 

To exercise these rights, contact us using the details below.

Your information may be transferred outside Europe, including to India and other service locations.

7. DATA RETENTION

Order Information is retained for our records unless you request its deletion.

8. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory updates.

9. CONTACT US

For questions, concerns, or complaints regarding our privacy practices:

Email: contact@sohaorganics.in
Address: Plot no. 91, Village Nangali Wazidpur, Sector 130, Noida, Gautam Buddha Nagar, Gautam Buddha Nagar, Noida, UP 201304

COOKIES

To personalize your experience on our website or to support one of our promotions, we may assign your computer browser a unique random number called a cookie. “Cookies” enhance website performance in important ways like personalizing your experience or making your visit more convenient.

Your privacy and security are not compromised when you accept a cookie from our website. SOHA Organics does not use cookies to collect sensitive personal information. Cookies cannot read data from your computer’s hard disk or read cookie files from other websites.

SOHA Organics reserves its rights to revise this Privacy Policy from time to time at its discretion with a view to making the policy more user-friendly and compliant with applicable laws.

In the design of our website, we have taken care to draw your attention to this Privacy Policy so that you are aware of the terms under which you may decide to share your personal information with us. Accordingly, should you choose to share your personal information with us, SOHA Organics will assume that you have no objections to the terms of this Privacy Policy.

ELECTRONIC COMMUNICATION 

When you visit the SOHA Organics website or send emails to us, you are communicating with us electronically. We communicate with you by email, SMS, WhatsApp, RCS or by posting notices on the website.

For contractual purposes, you consent to receive communications from us electronically and agree that all agreements, notices, disclosures and other communications that we provide electronically satisfy any legal requirement that such communications be in writing.

You understand that once you register as a user on the SOHA Organics platform or place any order on our website, we shall be entitled to use your registered mobile number for sending transaction-related SMS, WhatsApp messages and notifications, irrespective of DND services being activated on your mobile number.

We may also occasionally send promotional SMS, WhatsApp messages, emails or RCS notifications regarding offers, new launches and updates.

By using our services, you authorize SOHA Organics to contact you via Call, SMS, Email or WhatsApp regarding products, services and offers, even if your number is registered under DND (Do Not Disturb).

INFORMATION COLLECTION 

When you voluntarily send us electronic mail or fill up forms on our website, we maintain a record of the information shared by you in order to respond effectively.

We collect information from you when you:

• Register on our website 
• Place an order 
• Subscribe to newsletters 
• Fill out forms 
• Participate in promotions or surveys 

You may be asked to enter details such as:

• Name      
• Email address 
• Phone number 
• Shipping/Billing address 

However, you may also visit certain sections of our website anonymously.

• Currently Delivering in Delhi NCR 
• We offer free shipping across cities mentioned in the website for orders above Rs 1999.
• Minimum delivery time - 1 day, Maximum delivery time - 3 days.

Cancellation & Return Policy

SOHA Organics endeavors to provide the highest quality products to its customers. However, in case you are dissatisfied with the buying experience or have concerns regarding the delivered products, the following process shall apply with respect to order cancellation and product returns.

Cancellation Policy

In case you would like to rethink your purchase, you may cancel your order at any point until it is marked as “Out for Delivery”. Upon successful cancellation, your money will be refunded to the original source of payment.

Refunds are initiated instantly at the time of cancellation and are generally credited within 5–7 business days, depending on your bank or payment provider.

Please note that once your order is out for delivery, it cannot be cancelled or refunded.

Return Policy

Returns due to company-side issues such as:

• damaged products, 
• defective packaging, 
• leakage, 
• or poor product quality 

will be taken into consideration by SOHA Organics after due verification.

SOHA Organics reserves the right to investigate the issue and take appropriate action after reviewing the complaint.

Return Conditions

• Return requests can be raised by writing to us at contact@sohaorganics.in
• It is mandatory to provide clear product images showing the issue or damage while raising the complaint. 
• All return requests shall be subject to approval by SOHA Organics after verification. 
• All returned items must be unused, unopened, and in their original packaging along with proof of  purchase. 

Important Notes

• Products once opened, used, or tampered with may not be eligible for return. 
• Due to the nature of food and consumable products, returns are accepted only in genuine      quality-related cases.
• SOHA Organics reserves the right to reject fraudulent, misleading or excessive return requests. 

Contact Information

For any queries regarding cancellation, refund or return requests, you may contact:

SOHA Organics Plot No. 91, Village Nangali Wazidpur, Sector 130, Noida, Uttar Pradesh – 201304

Email: contact@sohaorganics.in